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Frequently Asked Questions

Shipping

Most orders ship the same or next business day.

We do not charge for shipping within the India with the exception of accounts with special and/or negotiated pricing, including reseller pricing. There is no minimum purchase to get free shipping. Those charges are determined by the destination, weight and size of the order. During checkout, shipping charges will be displayed before you enter any payment info. The order is packed and weighed the actual charge varies from the estimate. In that case, we will contact you regarding any additional amount due before your order is shipped.

Nearly all of our orders ship from our warehouse in Pune, India. Occasionally we’ll have orders or partial orders ship from another location.

Nearly all of our orders ship from our warehouse in Pune. The time in transit depends on where you are located. During normal shipping times (excluding the holiday and current parcel shipment backlogs being experienced by all major carriers) take 4-5 business days.

Order

Anyone can order from us! You don’t have to own a business to place an order.

We do not have a minimum order amount. Most of our products are sold in pack quantities so the minimum is one pack. There are a few items that do have minimums; the minimum is clearly listed on the product page.

Occasionally we do offer coupon codes or sales. These are announced via our newsletter. 

No, you can check out as a guest however we recommend creating an account. When you create an account you can easily reorder by viewing your order history.

Products

Yes, you can combine different colors of the same product to reach a quantity price break. Your cart will update the price automatically.

 

Our current product line primarily consists of items imported, including almost all microfiber products. However, we are actively working towards transitioning our production to Out of India in the near future. Additionally, certain stages of microfiber manufacturing, such as cutting and stitching, are already being carried out in India.

We accept returns for all unused items for any reason with in 7 days of time limit. We do not pay the return shipping. For more details about our return policy go to our Customer Satisfaction Portal.

We want you to be thrilled with your order. If there is a problem with a product, we will do whatever we can to make sure you’re completely satisfied.

We send samples of most items to our business customers at no charge. You can request a sample by visiting https://www.maxoshine.com/bulk-purchase/ . We reserve the right to refuse samples to people who we believe are abusing our sample program.

Here is a quick & simple step-by-step solution for putting together your Microfiber Mop Kit’s handle and frame together! Visit > https://www.instagram.com/maxoshine/

 

Payments

We accept Visa, Mastercard, American Express, Discover, and PayPal. We also accept purchase orders and will invoice our business customers who have already established credit.

In order to be invoiced, we will need to establish credit terms for your company. Please request a credit application by our contact us page.

Occasionally we do offer coupon codes or sales. These are announced via our newsletter.

You won’t be able to check out online but please contact our customer service team for assistance by calling +91-9172478686

 

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